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What is Skype and how do I use it?
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Skype is an application that allows you to make voice and video calls, make online conference calls, send text messages, share files, and share your computer screen over the Internet.

Some courses may use Skype to communicate during class.

Here’s a user guide to help you get started: https://sites.google.com/a/maine.edu/uc_tech/skype

What is MaineStreet?
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MaineStreet is UMS’ student portal, a place where you can access a wide variety of services available electronically, from registering for courses to checking on your financial aid to viewing your grades.

When you apply to be a student at any University of Maine System institution, you will automatically be assigned a UMS User ID and email account in the UMS online computing system.

For help in setting up your MaineStreet account, click here.

What is delayed viewing?
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Most ITV courses allow something called “delayed viewing.” This means that the instructor will allow students to view the recorded class lecture online at a later time instead of requiring students to attend the live broadcast.

To view the recorded class lecture, you can log in to your Blackboard site, click on the course link, then click on Class Capture and view the broadcast anytime from anywhere. Of course, you are always welcome to attend when the live broadcast happens.

What is a placement test?
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A placement test is an un-timed exam which estimates through a sample of questions your preparedness for college level work in reading, writing, and math. The exams determine at which level you should start in each of these courses.

Can I take a placement test at my center?
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Yes, you can take placement tests at your University College Center. Some sites do offer placement exams. Please call your local University College Center for information regarding placement exam availability near you.

What is a University College Center?
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Part of the University of Maine System, University College Centers provide a local connection to the degree programs and services of the University campuses.  Center professionals are experts at providing personalized attention to beginning and advanced learners within the center’s welcoming atmosphere. Centers offer informal, collaborative learning spaces that encourage students to learn together.

Whether you prefer to learn on-site or online, need guidance through the financial aid process, want help with choosing a degree program, or require new ideas for studying more effectively, the people at University College Centers are happy to help.

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Are online courses accredited?
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Yes. Through University College, you enroll in the same fully-accredited programs and learn from the same excellent faculty as do students at the seven University of Maine System universities.

What is an online course?
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Online courses are accessed through a computer with a broadband internet connection. These courses have no regularly scheduled class meetings and generally run the length of the traditional semester.

Visit this site to learn more about taking an online course: http://learn.maine.edu/get-started/steps/

What are ITV courses?
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ITV courses are broadcast live by faculty from University of Maine System campuses to University College centers and sites across Maine. Students view the class on TV monitors and interact with the instructor and with other students using a toll-free classroom telephone. Many ITV courses include streaming video, allowing students to view lectures online.

Most ITV classes also require students to participate online through BlackBoard or other online instructional programs.

What computer skills do I need to take an online course?
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Basic computer skills are highly recommended.  These basic skills include: word processing, file management, using email and internet searches.

Some courses require advanced computer applications (spreadsheets, for example, in certain accounting courses) or require downloading and installation of plug-ins (for example, Real Player or QuickTime) in order to access streaming audio and/or video clips.

Adobe Connect Student FAQ
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Connect FAQ for Students/Participants

 

What is UC Connect?

UC Connect is a webconferencing system that enables live, interactive web meetings, virtual classes, on-demand presentations and courses, and group collaboration. Through UC Connect you will be able to see and hear your instructor, view shared applications and whiteboards from their computer, and in some cases, broadcast your own audio and video to the rest of your classmates and instructor.

How will I access UC Connect?

UC Connect is accessed through the URL: connect.maine.edu, or through links created by your instructor posted in a Blackboard course or webpage, or sent to your email address.

What is my login and password to UC Connect?

You will use your UMS ID to login to UC Connect.

Do I need to install software to use UC Connect?

You will need an Internet connection, a web browser, and Adobe Flash Player Version 8 or later to attend a web conference. No additional software needs to be installed, as long as your computer?s operating system and browser match the recommended versions. You can test your computer for the correct software versions, or install the needed components, by opening:
http://connect.maine.edu/common/help/en/support/meeting_test.htm

 

If your instructor has required you to communicate in your course with audio through a microphon, you will need the Acrobat Add-in to extend the capabilities of Adobe Acrobat.  Choose to install the Add-in when using the hardware test linked above.

Will my computer’s hardware work with UC Connect?

The minimum hardware requirements for using UC Connect are:

Windows
Intel® Pentium® II 450MHz or faster processor or equivalent (1GHz recommended)
128MB of RAM (512MB recommended)

Mac OS
PowerPC G3 500MHz or faster or Intel Core? Duo 1.83GHz or faster processor
128MB of RAM (512MB recommended)

Will I need a microphone or webcam to participate?

Your instructor will determine whether microphones or cameras will be used in your course. A headset with integrated microphone is recommended. USB webcams from many different manufacturers are compatible. If either is used in your course, test them before you need to use them in your course.

Will my Internet connection be sufficiently fast to work with UC Connect?

A high-speed DSL or Cable connection is strongly recommended. Wireless home networks may also be used but a wired Ethernet connection is strongly recommended.

Where can I get help with setting up and using UC Connect?

For help with logging in and connecting to your course, or basic assistance, UMS Tech Support is available M-F 8am to 7pm by phone (800-696-4357) or by email at techsupport@maine.edu

­

Using UC Connect

Participating in your first Connect meeting (video)

Setting up your computer for VoIP (video)

Webconferencing FAQ
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How will I access UC Connect?

Using your Maine Street UMS ID, login at https://connect.maine.edu

Do I need to install software or add hardware to use UC Connect?

The only required software is Adobe Flash Player version 9 or later, and a recommended package: Adobe Acrobat Add-in.
Optional software programs are available in the Connect Resource Center (Flash Paper, etc.). An online test is available that will prompt you to install both these packages, if undetected by the test. Note that the Connect Add-in is required for screen sharing.

How are courses created in UC Connect? How are students/participants added to the Attendees list?

For the webconferencing pilot, UC personnel will create the necessary Meeting Rooms for each pilot participant, and add registered students or participants in the Attendee list.

How are my students/participants notified about my course?

The unique URL for each Meeting Room can be distributed via email, posted as an External Link in a Blackboard course, or placed in a faculty’s webpage. The link is persistent as long as the Meeting Room exists. Email sent from within Connect has the advantage of automatically including links to the hardware test and software installations mentioned above.

Can someone who is not registered/enrolled attend a UC Connect course?

Yes, if the Meeting Room is set up for Open Access. Those in the Pilot who will be using UC Connect to tutor a general student population will “invite” those students through an email link, or by sharing the URL for the Meeting Room over the phone.

Can my students work collaboratively in UC Connect?

UC Connect can be used for group activities in Break Out Rooms, however, you must be logged into the Meeting Room for students to use this feature.

What type of computer can I use for UC Connect?

UC Connect will work with the following Operating Systems

What do I need to broadcast audio/video in a UC Connect course?

Broadcasting live video works best with high-speed broadband connections. Attendees with slower connections could experience irregular or choppy display. At a minimum, a USB headset with integrated microphone is recommended. This will reduce the possibility of echoing audio in a UC Connect Meeting. For video, a USB webcam, or firewire camera can be used. Sending live video through UC Connect is a bandwidth intensive operation. It is recommended that you use a wired Ethernet connection at LAN speeds for both video and screen sharing in UC Connect.

What file types can I share through UC Connect?

Connect supports file sharing for the following formats: A single PDF, PPT, SWF, HTML, FLV, JPEG, GIF, PNG, or MP3 file. Flash video (FLV) can include Camtasia files exported to Flash video, Flash animations (SWF) & FlashPaper documents (Windows only). Apple Keynote presentations and HTML pages can also be used. Note: these file types can be viewed in the Share Pod and made available for download by participants.

Where can I get help in setting up and using UC Connect?

For issues dealing with student/participant connectivity, VoIP and camera use and, meeting URLs, UMS Tech Support is available M-F 8am to 7pm by phone (800-696-4357) or by email at techsupport@maine.edu

For issues dealing with Connect features, Meeting Room setup, Attendee lists, training and documentation, contact Glenn LeBlanc, Rich Frino or, Scott Kimball.

Computer Requirements for Hosts and Presenters:

Microsoft Windows Vista Home Basic, Home Premium, Ultimate, Business, or Enterprise (32-bit edition) Microsoft Internet Explorer 7 or later Mozilla Firefox 2

Microsoft Windows XP Professional or Home Edition Service Pack 2 Microsoft Internet Explorer 6, 7 Mozilla Firefox 1.x, 2.x Mozilla 1.x or later Netscape 7.x

Microsoft Windows 2000 with Service Pack 4 Microsoft Internet Explorer 5.x Mozilla Firefox 1.x, 2.x Mozilla 1.x Netscape 8

Windows hardware requirements Intel Pentium II 450MHz or faster processor or equivalent (1GHz recommended when screen sharing) 128MB of RAM (512MB recommended)

Mac OS X v10.4, 10.5 (Intel) Firefox 1.5.0.3, 2.x Safari 2.x Mac OS X v10.4 (PowerPC) Safari 1.x, 2.x Firefox 1.x Mozilla 1.x Netscape 7.x or later

Mac OS hardware requirements PowerPC G3 500MHz or faster or Intel Core Duo 1.83GHz or faster processor (1GHz recommended when screen sharing) 128MB of RAM (512MB recommended)

Additional requirements Adobe Flash Player 9 or later Bandwidth: 56 DSL/cable (wired connection recommended)

What is General Education?
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Required of all degree students, courses in the general education curriculum are those selected by faculty to develop degree-seeking students into educated persons with critical thinking skills in a broad range of academic disciplines, including those in mathematics, writing, speaking, social sciences, humanities, physical and/or biological sciences, foreign languages, and the arts.  While the selection of specific courses may be unique to each campus and often to each degree program, all university students must complete the general education requirement as part of their associate or bachelor degree.

The courses usually include a significant amount of theoretical elements and some applications of the theories to explain them.  This is in contrast to vocational post-secondary education and training, which focus primarily on practical applications with very little theoretical understanding required.  For students looking ahead to advanced degrees at the master and doctorate levels, these general education courses provide a background of knowledge preparatory to subjects outside.

How are my exams and papers sent to my instructor?
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Papers handed in at a site or University College Center will be sent to the instructor by staff through the Academic Logistics Department in Augusta.

If an exam/paper is missing, how is it tracked?
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Students should always save a copy of their work just in case a paper is misplaced. If you are concerned that a paper is missing, please alert your site coordinator or a University College Center staff person. They will do their best to track down the missing paper for you.

How are my exams/papers returned to me?
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Corrected papers are returned to the University College Center or site where you are registered. If you are taking the course online, course materials are returned directly to you.

If I take an exam at a University College Center or site, will it be proctored?
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If the exam requires one, a proctor will be present.

How are exams for online courses taken?
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Some online courses require students to be present at a University College Center or site to take proctored exams. However, most of the online courses are offering take-home exams to accommodate busy students. It is important for out-of-state students to ask if take-home exams are given before registering for a course. Call UC Learning Services at 1-800-868-7000 or (207) 621-3408 or e-mail UCLS.

Where do I take my course exams?
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Unless otherwise noted, exams are taken at your nearest University College Center or site.

Where do I pay my bill?
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Students can pay their bills through MaineStreet, at the appropriate University of Maine System campus or UC center, or by mail. Call UC Learning Services at 1-800-868-7000 for assistance.

Where does the billing come from?
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You will receive a separate bill from each campus at which you are enrolled. Note: if you choose to enroll in your home campus’ payment plan, you can pay for all UMS tuition and fee expenses through that plan. If your employer is paying for your tuition, and you are enrolled in courses from more than one campus, you will need a letter from your employer to each campus.

Is there a charge for online courses and if so how much?
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Yes. You are charged the tuition rate of the campus from which the course is originating. Various fees also apply, as well as cost of textbooks and/or study guide. With the exception of the LIB courses from UMA, students taking online courses who are not residents of Maine will be charged out-of-state tuition rates. If you have any questions regarding the cost of a course, please call our UC Learning Services at 1-800-868-7000 or (207) 621-3408 or e-mail UCLS.

Does financial aid cover ITV and online courses?
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In-state students: Yes. However, you must be enrolled in a degree program within the University of Maine System and the course must transfer into your degree. If you are taking a course that is not originating from your home campus, you must contact your financial aid office to fill out any paperwork that may be required to transfer financial aid. If you are enrolled in a degree program from an institution other than the University of Maine System, you should talk with your financial aid office about the possibilities of your financial aid covering these courses.

How much do courses cost?
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The rate of tuition students pay is determined by the university offering your course. For more information and to see current tuition rates, click here.

Will the degree granting institution accept my SAT test scores?
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Will the degree granting institution accept my SAT test scores?

Yes, it depends upon the degree program how much weight SAT score grades will carry toward acceptance.

What is a placement exam and why do I need to take one?
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A placement exam is an un-timed exam which estimates through a sample of questions your preparedness for college level work in reading, writing, and math. The exams determine at which level you should start in each of these courses.

Can I earn a degree online? I live in Michigan (or Colorado or Australia or Japan, etc.).
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Please check our list of degree and certificate programs to view those available online. Please speak with the program coordinator before applying to be sure all requirements can be met outside of Maine.

How/where do I apply for admission to a degree program offered in part or in full at a distance?
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If you want to earn a degree at a distance, apply to the University of Maine System campus granting the degree. Please call UC Learning Services at 1-800-868-7000 or (207) 621-3408 or e-mail UCLS if you have any questions regarding which campus offers which degree and how to contact them.

How do I register for a course?
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Students planning to attend classes at a University College Center, site or take an online class from their home should contact their local University College Center or call our UC Learning Services department at 1-800-868-7000 or (207) 621-3408 or e-mail UCLS for information and to register.

Do I need to be in a degree program to take ITV/online courses?
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No. As long as the prerequisite has been met, you are welcome to take the course.

What is the difference between a University College Center and a site?
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A University College Center acts as an extension of a University of Maine System campus. Students can receive many of the same services they receive at a campus. Some services include: course registration, advising and student services, student activities, and a full computer lab equipped with Internet access for student use.

 

A site is a local high school or adult education program which contracts with the University of Maine System to serve as a receive site for courses. It is equipped with at least one computer equipped with Internet access for student use, and a site coordinator is on hand to proctor exams and to make sure correspondence between student and instructor is mailed and received.

Do I need to make an appointment with my nearest University College Center or site to view a missed ITV class?
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Most ITV classes include streaming video, allowing students to view lectures online. In some cases, an instructor will only allow students to view these lectures at a course location. Students should make arrangements before coming in to view at a center or site. For contact information, return to the locations page to search for your location’s phone number.

If I take an ITV course via delayed viewing, how do I access the streams ?
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If you take an ITV course via delayed viewing, you should check with your instructor, or UC Learning Services at 1-800-868-7000, for his or her policy on delayed viewing. If travel to a site or center is required to view the streams, you should call your registration location to schedule a time to do so.

What do I need to take a course?
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To take an online course a student should have a computer with Internet access. Some courses have specific additional requirements which are listed in the course description.

To take an ITV course a student must be able to travel weekly (at least) to a course location in Maine.

To take a videconference course a student must be able to travel weekly (at least) to a University of Maine System campus, a University College Center, University College of Bangor, the Hutchinson Center in Belfast, or Lewiston-Auburn College.

If I want to contact the instructor for more information regarding one of these courses, who do I call to receive that information?

Please call the Teleservice Center at 1-800-868-7000 or (207) 621-3408 or e-mail University College Learning Services.

How are courses delivered?
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Courses are delivered on-site, online, and via interactive television and videoconference. On-site courses are traditional classes where the university instructor is in the classroom with the students. Most of our eight University College Centers offer a selection of on-site courses.

 

Online courses generally don’t require classroom attendance (some online courses require occasional on-site attendance for meetings and proctored exams). These courses use computer conferencing (Blackboard, WebCT, FirstClass), e-mail and the World Wide Web for communication, research, and information resources. Students who don’t have access to the Internet from home can participate in these courses from the computer lab at their local University College Center. Students taking courses at high school sites should always schedule computer time first.

 

Interactive television (ITV) courses are broadcast live by faculty from the university campuses to University College Centers and sites across Maine. Students attending at these sites view the class on TV monitors and interact with the instructor and other students using a toll-free classroom telephone. Another form of ITV (videoconferencing), available at campuses and University College Centers allows two-way video interaction. Most ITV courses use computer conferencing to deliver course materials, hold discussions and encourage interaction.

 

ITV and online courses may use videotapes for part or all of the course material; others may include streaming video and/or audio technology, enabling students to view and/or listen to the class on a multimedia PC connected to the web. Check course descriptions carefully for special instructions.

 

Since many courses use computer conferencing as part of the course, take a moment to visit our Steps to Successful Online Learning for more information and a self-survey that will help you decide if these courses are right for you. And to be sure you are well-prepared for your course, see our Guide to Using Blackboard

How long does it take to obtain an article that I have ordered?
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Articles are processed on a daily basis and may take a few days.  You will be notified when your article is available.

Article Request Form/ILLiad Document Delivery:
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OCLS tutorial image

You will need to create an account the first time you use the ILLiad service. When setting up your account, your library barcode is your password.  You also select the delivery method for your articles when registering – either electronic delivery or mailed to your home address.

OCLS tutorial image

OCLS tutorial image

Once you log into the system, you are able to request items, view your received articles and look at your request history.

OCLS tutorial image

What is ArticleLinker and ILLiad?
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When do you use it? Whenever you are searching in a database and the full text is not available in that database, look for the following:

  1. Article Linker Click on the icon, then the link for your campus. If there is full-text available, click on the article link to get the full text.
  2. If there is no full text available through any of these options, you can request the article through the Distance Learners submit an Interlibrary Loan request to Off-Campus Library Services link or go to the online form.
When I find an article in a database and it says “full text” what do I do?
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When you find a citation that has the words ” HTML full-text” or “PDF full-text,” you can print the article out by clicking on the link.

For the PDF documents, you will need to have Adobe Reader (a free software) on your computer to see and print the article. You can obtain the free download at www.adobe.com.

What does “full-text” mean?
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Electronic, online version of text usually found in a periodical or book. These can be printed out in their entirety.

What are peer reviewed articles?
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An indicator of quality scholarship. An author’s peers evaluate a manuscript and recommend rejection or publication. A peer-reviewed journal is sometimes referred to as “juried,” “academic” or “scholarly.”

How do I access journal, magazine, or newspaper articles in Mariner?
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  1. Go to Mariner http://libraries.maine.edu/mariner
  2. Click on “Indexes and Databases.”
  3. You will see a complete alphabetical list.
  4. Click on the database name.
  5. If you are accessing the database from an off-campus location, you will be asked for your LAST NAME and your library card barcode to password you into the database.
  6. Type your search terms in the “find” box.
Where do I find articles?
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  1. Go to the Off-Campus Library Services homepage found at: http://learn.maine.edu/library/
  2. On the homepage, find the Quick Links on the left-hand side of the page.
  3. Click on “Mariner”
  4. Then, “Indexes and Databases”
  5. You will see a complete alphabetical list.
  6. You will need a valid University of Maine System library card if you are accessing the databases from an off-campus location.
What is MaineCat?
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MaineCat is a statewide catalogue that combines and links collections for most of Maine’s libraries. You can request materials outside of the University of Maine system with your University library card from the MaineCat libraries. They will be delivered to the University of Maine campus, Center, or site where you are taking your class.

How do I return the books I have when I am taking classes at a University Center or Site?
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Books should be returned to staff at the University College Center or site on or before the due date for shipment back to the lending library. Staff there will return the books for you. There is no charge for this service.

Can I renew my checked out items over the phone?
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Absolutely! We can renew all of the books that you have from any of the University of Maine System libraries. Just call us between 8-5 Monday through Friday at:

1-800-339-7323 (Maine toll-free)
1-888-479-4452 (National toll-free)

I tried to renew my books online, but I couldn’t. What do I do now?
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Some of the reasons that material cannot be renewed are:

  1. On hold for another patron
  2. Already overdue
  3. Has already been renewed

Please call Off-Campus Library Services at 1-800-339-7323 (Maine toll-free) or 1-888-479-4452 (National toll-free) for assistance.

How long can I keep my loan books and can I get a renewal?
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Books are loaned for four weeks with one two-week renewal possible if they have no other holds, have not been recalled, or have not been billed.

Renewals may be done online. Click on “View Your Record.”

Or, you can renew over the phone by giving your name, library barcode number, and list of titles needing renewals. The phone number is: 1-800-339-7323 (Maine only) or 1-888-479-4452 (National toll-free). After hours you can leave a phone message.

Where do I pick up my books from URSUS?
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Books are mailed from the lending campus library to the Maine University Centers or ITV site where you are attending classes. Online students may select a University outreach center nearby as their pickup location. Out-of-state students see directions for receiving your material.

How do I order or request a book in URSUS?
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For University of Maine System distance students, books found in URSUS may be ordered directly with your library card using the “Request” bar. See directions below.

  1. From the list of titles, click on the title of the book to see the complete description of the book.
  2. At the top of the page is a bar with the word “Request” on it. Click on it.
  3. You will be prompted for:
    — your name
    — library barcode (put it in with no spaces)
    — Campus, Center, or Site where you will pick the material up. (ex. Sanford Center, Guilford Site) from the drop-down menu
  4. Then click on the bar at the bottom that says: “Submit above information”
  5. Then click on the bar that says “Request Selected Item.”
  6. You will get a confirmation that says “Your request has been successful.”

Books are checked out to you for 28 days and mailed to the Center / Site that you indicated when ordering the book. You can renew them for two more weeks by calling our toll-free number, via our webpage (http://learn.maine.edu/library/), or from the URSUS home page (http://ursus.maine.edu). Click on “User Services.” The “Renew Materials” link is an option on the next screen.

Fines are .50 per day per book.

Return books to your pick up location and the Center/Site will return them for you at no charge.

Out-of-State students, please see the directions for Out of State UMS Students.

Where do I look for books?
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URSUS is the book catalog of the University of Maine System libraries. Books can be ordered with your university library card and delivered to the UM System campus, center, or site where you are taking your classes or nationally if you are an out-of-state student.

  1. Go to the Off-Campus Library Services homepage
  2. From the Quick Links on the left-hand side, click on Mariner (Books, articles, and more)
  3. Search the URSUS box for books or click on URSUS in the Quick Links list.
How do I pay overdue fines?
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Overdue fines can be paid:

  1. in person at any campus library
  2. checks can also be mailed to:
    Off-Campus Library Services
    46 University Drive, Augusta, Me 04330.
    Make check out to: University of Maine System Libraries.
How do I view my library record?
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You can view your library record by going to URSUS. Click on “View Your Record .” Have your library barcode ready as you will be asked for the number to access your record.

Do you issue courtesy library cards for non-students or the general public?
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The Off-Campus Library Services office does not issue courtesy cards. If you need a University of Maine System courtesy card, you need to visit your nearest campus’s circulation desk for this service.

My barcode doesn’t work anymore. How can I fix it?
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Overdue material or unpaid fines on your record will block access to library services. Sometimes computer updates will add a block to some records. Please contact our office for assistance at:

1-800-339-7323 (Maine toll-free)
1-888-266-4950 (National toll-free)
or e-mail Ask a Librarian

Can I use my library card at all of the University of Maine System campuses?
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Yes. The library card that is issued to you as a University of Maine System student, faculty, or staff is valid at all of the University libraries on any campus.

I lost my library card. How do I get a new one?
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Call Off-Campus Library Services at 1-800-339-7323 (Maine toll-free) or 1-888-479-4452 (National toll-free) or email us and we’ll send you a replacement card. You can also fill in an online Library Card Application. Just make sure to check off the box that says you have lost your card and need a replacement.

I have a library card from another University of Maine System campus. Do I need another one?
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You only need one University of Maine System library card to borrow books from all campuses or to use to access the online Indexes and Databases.

Do I need to apply for a library card every semester?
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If you take classes for consecutive semesters without a break, you do not need to apply for another library card. If you take a semester off, you will need to reapply. If you have your old card, we can put the number back on your record. You can give us the number by filling out our online Library Card Application form.

How do I get a library card?
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Students with a University ID card from their campus should have their the barcode number in  their ID activated for library access. This may be done in person at any campus library or by calling Off-Campus Library Services. You can also use our online library card application to request that your ID barcode be activated, it is the number that starts with 250…It may take a few days for your number to be activated to use to access the Indexed and databases. However, you may order books through our URSUS catalog right away. Students taking classes on a University campus should obtain library cards from their campus library. For all students enrolled in classes off-campus at one of the University of Maine System’s centers or sites or online, you can obtain a card by:

  1. Calling 1-800-339-7323 (Maine toll-free) or 1-888-479-4452 (National toll-free)
  2. Using the online Library Card Application

You only need one University of Maine System library card.

When is the Off-Campus Library Services office open?
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The Off-Campus Library Services office is open from 8-5, M-F (Eastern Time). Hours may be abbreviated for holidays.
You can leave us a voice mail after hours at:

1-800-339-7323 (Maine only)
1-888-479-4452 (National toll free)

Or leave us an e-mail at Ask a Librarian

ITV Introduction
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Orientation to Interactive Television Courses

The following video requires a Quicktime plugin: Click Here to Test for Quicktime plugin on your Computer. If you have any problems viewing these videos, call 1-800-868-7000 to request that a DVD of the programs be mailed to your address.

Making the most of ITV:

How much time will this course require?
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Online courses require as much or more time as “traditional” courses. Even though you won’t have to attend class sessions (typically three hours a week), plan on spending about as much time reading, viewing lectures, and participating in on-line conferences. Additionally, you’ll have to complete assignments as you would in a “traditional” course. You’ll have to pace yourself, as these courses require that you stick with a regular schedule for completing assignments, taking tests, etc.

I’m convinced that an asynchronous course will work for me. How do I find out more about courses? How do I register?
Visit our University College Website for a complete listing of online courses and registration information.

To register, call the UC Learning Services Center at 1-800-868-7000 or visit a University College Center near you.

I plan to use my own computer. What hardware and software do I need?
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For the best online experience, a broadband connection to the Internet is recommended. Many Internet Service Providers (ISP) throughout the state offer connections through Digital Subscriber Lines (DSL) and over cable modem systems.
If you do not have broadband service now, the Maine Office of the Public Advocate maintains a rate and coverage guide with comparisons of local services at
http://www.maine.gov/meopa/ratewatcher/index.htm#internet

Your computer hardware should meet these minimum recommendations:

Microsoft: Windows XP SP2, Vista, 7
Mac: Mac OS 10.4.8+ (Intel-based) (PPC-based NOT supported)
Processor: 1.8 GHz or higher
Memory: 512MB or higher

Supported Browsers
Internet Explorer® 8, Firefox 3.6, Safari 4.0

Internet Explorer 9 and Chrome 9 are not supported at this time.

Software requirements for online courses will vary according to the subject of study. However, a word processing program can be considered essential. Specific course requirements will be part of the syllabus.

I don’t own a computer. Where can I get access to one?
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Computer labs are available at University campuses and University College Centers. In addition, ITV receive sites throughout the state have a limited number of computers for use by students. If you are considering use at a site, check with the site coordinator to find out the availability of computers in your area.

University College and receive site locations.

Some courses use software applications that are not available at sites but are available at University College Centers. Be sure to check the Course Information for courses that interest you.

Where can I get technical support?
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Call the numbers below for help with the following:

  • how to use one of the software applications listed above
  • technical problems with site and University College Center computers
  • the login process (login names, passwords, login problems, etc.)

You are responsible for setting up your home computer.
For help with:

BlackBoard, site and Center computers:

UNET Technical Support Center.
Hours: 7am to 7:30pm Monday – Friday
1-800-696-4357 (HELP) (toll-free)

WebCT and First Class:
1-877-947-HELP (toll-free)
Hours: 8am to 5pm Monday – Friday

How can I learn the computer programs I need for my course?
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Use our online Computer QuickGuides. If you plan to do your work at sites and University College Centers, step-by-step instructions are available and staff are glad to assist you.

If you’re not yet an experienced computer user, we suggest you take an adult education course at your local high school or a workshop at a University College Center near you.

Depending on which course you take, the computer applications you will need to learn may include the following :

  • Web browser (Firefox 3 or above or Internet Explorer 6 or above)
  • Blackboard (a Web-based program for delivering content and for on-line communication)
  • WebCT (a Web-based program for delivering course content and for on-line communication, used mostly by University of Maine faculty)
  • E-mail program
  • First Class (a computer conferencing and e-mail program at the University of Maine)
  • listserv (an electronic “mailing list”)Listed below are practice activities to get you started learning some of these tools.
  • BlackBoard Course Info practice course (login to Blackboard and choose the Courses tab at the top of the page, click the Blackboard Practice Site in the Course Catalog column)
  • FirstClass (login as ‘fcdemo’, password ‘fcdemo’)
What computer skills do I need?
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You should be comfortable with your computer’s operating system, whether you’re using a Macintosh or Windows computer. This includes such things as where to find files on your computer, how to save files, formatting disks, etc. You should be comfortable using a word processing program. You should also be able to use a Web browser and an e-mail program.


A few specialized courses may require advanced computer applications (spreadsheets, for example, in certain accounting courses) or may require you to download and install plug-ins (for example, Real Player or QuickTime) in order to access streaming audio and/or video clips. These courses are identified in the printed and online course listings, and detailed specifications will be listed on course Web sites.

Check your computer’s multimedia capability.

How will my work be evaluated?
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Online courses use some of the following methods for evaluating student work: research papers, short papers, projects, exams you take at home, on-line participation, and occasional field-based assignments (field placements, etc.). If your course requires that you take proctored exams, you’ll take them at a site or University College Center within a four- or five-day “window” noted on your Course Schedule. (You’ll need to contact Teleservice at 1-800-868-7000 before or during the first two weeks of the semester to arrange to have your exams sent to the location where you’ll be taking them.)



Because room and proctoring staff availability varies widely across the system, not all sites and University College Centers may be able to administer exams on all days noted in the Course Schedule. It is your responsibility to contact the staff at your site or University College Center to schedule your exams.

How do I order course materials (textbooks, course syllabus, etc.)?
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Books, syllabi, DVDs and other course materials for many courses delivered on-site or via technology may be ordered by mail, phone or fax, or online from the UMA Bookstore. If the UMA Bookstore does not carry the textbooks for a course from another campus, students can order them from the bookstore for that campus.

University of Maine

University of Maine at Farmington

University of Maine at Fort Kent

University of Maine at Machias

University of Maine at Presque Isle

University of Southern Maine

Please consult the list of required materials before placing your order. Please note that syllabi and most course materials are NOT handed out in class for courses taught via technology. They must be ordered through a bookstore. (Although many online instructors distribute some materials via the internet, many of these courses also rely on bookstore-delivered materials.)

Plan to order your books and course materials two to three weeks before the beginning of class to ensure their timely arrival (Mastercard, VISA, Discover).

Please allow a minimum of five working days for delivery. Materials will be shipped by UPS to the street address provided (UPS will not deliver to PO boxes) or you may pick up your books in person.

How will the course be taught? How will I communicate with my instructor and classmates?
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Online courses incorporate a combination of teaching methods and instructional technologies which may vary from course to course: DVD lectures, discussion using a computer conference or a telephone conference, private communication using e-mail, research using the library and the World Wide Web, learning activities on the Web, and printed course manuals. You’ll communicate using e-mail, online discussion boards, and, in some courses, virtual chat.

How long will it take to earn my degree?
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Well, it depends. There are full-time and part-time students, and associate degrees and bachelor degrees.

An associate degree typically consists of 60-61 credits and a bachelor degree consists of twice as much.  A three-credit hour class is a time-commitment of 10 hours of time a week, so if you are attending full-time (four classes a semester), that’s somewhat like a full-time, 40-hr a week job.

An advisor can help you decide what amount of time commitment you can make, and from there, you can determine how long it will take you to complete your degree.

What is UC’s connection to the University of Maine System?
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University College is the part of the University of Maine System that supports local and online access to courses, degrees, and certificates offered by the seven UMS campuses.  UC supports students by helping them connect with a deeply engaging learning community.

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Why should I consider University College?
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Earn the credentials you need to move forward. Turn years of experience in your profession into the college degree that may land you the promotion you deserve.

Begin a new career. With dozens of fully-accredited university degree programs now conveniently available, it is easier than ever to pursue the career of your dreams.

Enjoy personalized support. Our professionals are experts at helping students get started in college and in giving them the support they need to reach their educational goals.

Work at your own pace from any place. Online and videostreamed classes give you the flexibility to work where and whenever you choose.

Connect with a learning community. Learning technology allows you to interact with instructors and classmates in more depth than is possible in larger, more traditional classroom settings.

Save money. Distance learning lets you save on transportation, housing, and food costs. And you can keep your full or part-time job, too.

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How do I apply for admission?
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  • Apply for admissions by mailing an application or submitting an online version.
  • Apply for financial aid by submitting your FAFSA online or by attending a free MEOC workshop. Seek out scholarships.
  • Schedule a placement test designed to help you and map your starting points in Reading, Writing and Math.
  • Following your placement test you will meet with an advisor to register for your summer, fall or spring semester courses and sign-up for new student orientation.

Click here for more information on admission.

Looking for a local outreach center?
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Will these credits transfer to another institution?
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It is always up to the institution that you are matriculated with whether or not they will accept credits from another school into your degree program. However, since courses are from regionally accredited institutions, they should transfer at a minimum as electives or, with prior understanding, as a program requirement. Students who need transcripts sent to other colleges must request them in writing. Please call your local University College Center, campus or Teleservice Center at 1-800-868-7000 or (207) 621-3408 or e-mail UC Learning Services for information.

At the end of the semester, you will be responsible for getting transcripts of the courses you took from all other UMS campuses to your home campus. Transcript request forms are available online for most campuses.

IF your question has not been answered here, please call our Teleservice Center at 1-800-868-7000 or (207) 621-3408 or e-mail UC Learning Services.

How are my exams/papers sent to my instructor?
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Papers handed in at a site or University College Center will be sent to the instructor by staff through the Academic Logistics Department in Augusta.

If an exam/paper is missing, how is it tracked?
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Students should always save a copy of their work just in case a paper is misplaced. If you are concerned that a paper is missing, please alert your site coordinator or a University College Center staff person or contact University College Learning Services. They will do their best to track down the missing paper for you.

Where do I take my course exams?
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Unless otherwise noted, exams are taken at your nearest University College Center or site.

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Is there a charge for online courses and if so how much?
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Yes. You are charged the tuition rate of the campus from which the course is originating. Various fees also apply, as well as cost of textbooks and/or study guide. Students taking online courses who are not residents of Maine will be charged out-of-state tuition rate (UMA charges all out-of-state students taking online classes 125% of the in-state tuition rate).

If you have any questions regarding the cost of a course, please call UC Learning Services at 1-800-868-7000 or (207) 621-3408 or e-mail.

Will the degree granting institution accept my SAT test scores?
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Yes, it depends upon the degree program how much weight SAT score grades will carry toward acceptance.

Now that I have registered for a course, what do I do?
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  1. If you are new to distance learning, attend an orientation session. Please call your local University College Center, site or UC Learning Services Center at 1-800-868-7000 or (207) 621-3408 or e-mail UC Learning Services for more information.
  2. Buy books and course materials. These are available at the UMA Bookstore. Call 1-800-621-0083 or (207) 621-3128 (outside Maine) or order online.
  3. Order a library card by calling 1-800-339-READ or (207) 621-3345 or complete the online library card form.
  4. Obtain an e-mail address by calling our UC Learning Services Center at 1-800-868-7000 or (207) 621-3408 or e-mail UC Learning Services.
  5. If your course requires computer conferencing (Blackboard, WebCT, FirstClass), establish a logon and password by contacting Technical Support at 1-800-696-4357 or e-mail techsupport.
  6. If you will receive financial aid this semester, confirm that all is in order with your campus’s financial aid office.
If I live out of state/country, can I take an online course?
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Yes, however, some online courses require proctored exams. Call UC Learning Services at (207) 621-3408 or e-mail UC Learning Services to sign up for a test location.

What are course prerequisites?
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If a course has “prerequisites” listed after the course description, do not register for the course unless you have satisfied these requirements. Prerequisites may only be waived with permission of faculty.

Where do I meet with an advisor?
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Each student matriculated into a degree program is assigned a campus faculty advisor. If you can’t get to campus or you are not in a degree program, advisors are available at all University College Centers. Periodically, advisors also travel to sites, and they are willing to conduct an advising session over the telephone, or by live chat or email.

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How do I find out where my nearest University College Center or site is?
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Visit our locations page.

What is the difference between a University College Center and a site?
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A University College Center acts as an extension of a University of Maine System campus. Students can receive many of the same services they receive at a campus. Some services include: course registration, advising and student services, student activities, and a full computer lab equipped with Internet access for student use.

A site is a local high school or adult education program which contracts with the University of Maine System to serve as a receive site for courses. It is equipped with at least one computer equipped with Internet access for student use, and a site coordinator is on hand to proctor exams and to make sure correspondence between student and instructor is mailed and received.

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What do I need to take a course?
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To take an online course you should have a computer with Internet access. Some courses have specific additional requirements which are listed in the course description.

To take an ITV course you must be able to travel weekly (at least) to a course location in Maine. Many instructors teaching ITV courses now allow students to watch the class lecture online after the class is over (delayed viewing). Check the course description for more information.

To take a videconference course you must be able to travel weekly (at least) to a University of Maine System campus, a University College Center, University College of Bangor, the Hutchinson Center in Belfast, or Lewiston-Auburn College.

If I want to contact the instructor for more information regarding one of these courses, who do I call to receive that information?

Please call UC Learning Services at 1-800-868-7000 or (207) 621-3408 or e-mail UCLS.

Do these courses carry college credit from an accredited institution?
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All courses offered are from regionally accredited institutions within the University of Maine System or the Maine Community College System and carry college credit.